OKC VeloCity | How to be a great place to work for all during COVID-19

How to be a great place to work for all during COVID-19

By Staff Reports / PRESENTED BY American Fidelity / Member News / January 4, 2021

How I Stop the Spread: "We support telecommuting, social distancing and limiting the number of Colleagues in our building." - Jeanette Rice, President/COO, American Fidelity

American Fidelity has long focused on being a Great Place to Work for All, but this year that became even more important as COVID-19 brought new challenges in creating a safe work environment and helping Colleagues navigate these difficulties.


A strong work from home program allowed American Fidelity to immediately send 50% of the OKC home office workforce home in mid-March with no service issues. As the month went on, 99% of all Colleagues telecommuted each day. The company then worked closely with its medical director to develop numerous safety protocols for those coming into the office, including temperature checks, social distancing signage and guidelines, a daily COVID-19 survey, cleaning practices, mask requirements and more. Though most Colleagues are still telecommuting regularly, these precautions allow about 10% of Colleagues to work in the headquarters offices each day.

Following these protocols help keep Colleagues safe and will help eliminate the virus and end the pandemic so everyone can safely return to the workplace. They can also help us support our healthcare and education heroes by reducing the strain on our healthcare system and allow students to return to the classroom.

Stay Connected

Collaboration and making time to connect with others is a huge part of American Fidelity’s company culture. To ensure Colleagues are on the same page and engaged during this time, the company quickly implemented and adjusted many communications, programs and practices.

A few of these include:

  • Frequent email updates with updates on COVID-19 and the company’s response, video workouts, mental health resources, ways to help the community, tips on working from home, ways to provide anonymous feedback and more
  • Regular video updates from company President Jeanette Rice
  • Bi-weekly video conference for supervisors with Jeanette Rice and executive leaders
  • Dedicated COVID-19 intranet section with the latest updates, resources and forums for Colleagues to connect with each other to share ideas and suggestions on everything from virtual learning to how they coped with pandemic requirements
  • Weekly Colleague engagement forums on fun topics such as holiday décor, favorite recipes, vacation memories and more
  • Online events including spirit week, virtual Easter egg hunt, singo, bingo, virtual costume contests and more

Helping Working Parents

COVID-19 has challenged all of us, but it’s been an especially difficult year for working parents.

“Although we have always worked hard to provide flexibility and balance to all Colleagues, including working parents, this year brought new challenges and opportunities,” said Melody Wortmann, vice president of corporate communications, creative services and culture and mom of four. “We launched family support services to help families with back-up child and elder care, tutoring, virtual learning assistance, in-home care provider search and more. We want to make sure our Colleagues don’t feel like they have to choose between work and their families.”

Those efforts paid off, with Great Place to Work® naming American Fidelity one of the country’s 2020 Best Workplaces for ParentsTM.

Great Place to Work determined the Best Workplaces for Parents by gathering and analyzing confidential employee experience feedback representing 4.8 million U.S. employees across more than 20 industries – the largest annual study of working parents to date.

Great Place to Work recognized American Fidelity for a few other awards in 2020, including:

  • Best Companies to Work For
  • Best Workplaces for Women
  • Best Workplaces for Millennials
  • Best Workplaces in Finance/Insurance

Join the Conversation

Learn more about American Fidelity and join the #COVIDDoesntRest conversation on social media to help support the healthcare and education community.



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