OKC 'leading the nation' in public transit customer satisfaction
EMBARK officials recently released findings from the 2021 Transit Rider Survey for its fixed-route bus and OKC Streetcar services. Since 2016, satisfaction with EMBARK’s fixed-route bus service has increased by 9%, with 78% of customers reporting to be satisfied or very satisfied with the service. Satisfaction with EMBARK Norman bus services increased 2% since 2020 to 90%. OKC Streetcar customer satisfaction soared to 97%, a 17% increase since 2020.

